Medical laboratory professionals work behind the scenes, but their expertise is essential in finding the right therapy, because every tube impacts a patient.
Laboratory administrative director Susan Dawson has been working in the field of medical laboratories for more than 40 years, during which time she has been confronted with many changes. Based on her experience she had long wanted to implement automation, and to shift roles and responsibilities to achieve better turnaround times, limit errors, and reduce the burden on technical staff. She was successful when the hospital began to implement a new laboratory automation system that helps to maximize productivity through expanded capacity and enhanced automated lab management.